Old Post: I originally mentioned my laptop problems here.
Since Glenn Reynolds and Captain Ed are discussing their laptop troubles, I felt I'd be remiss if I failed to mention mine. If you recall, my problem was that the AC adapter jack was flaky, so I contacted Dell via e-mail on Saturday. This morning, a technician came to my office and replaced the motherboard. Watching someone replace the motherboard on a laptop is quite an experience. I've put motherboards in desktops before, changed the processor in my home PC, upgraded memory, etc. In general, I feel like I know my way around a computer. But when it came to taking my Latitude D600 apart, I was astounded. First the screen had to come off, then the keyboard, then the touchpad, the DVD, the hard drive, the memory, the mini-PCI wireless LAN, the DVD player, the back panel, what remained of the front panel. I realized something that hadn't occured to me. In a desktop, the motherboard and everything else is mounted to the case. In a laptop, the case and everything else is mounted to the motherboard.
In any case, it all works now. I don't think he left any screws out when he put it together, but frankly I couldn't keep count. Also, it may be my imagination, but the seam where the front and back of the computer join seems a little wider, and not quite as even... ah, I'm just being paranoid, I'm sure.
Anyway, I'm very happy with Dell's service, although I'm still annoyed that the darn thing developed problems after two weeks.